Rujukan Laman

Your Privacy at x44 — What We Commit To

At x44, how we handle your personal data is something we take seriously — from the moment you open an account to every transaction you make via Touch…

Data collected only as neededTouch 'n Go, GrabPay, Boost dan FPX transactions protectedYour right to access your dataClear retention periodsContact us to request changes

Explore the Lobby Read FAQ

What This Policy Covers and Where It Applies

x44 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy applies to all personal data processed by x44 in connection with accounts created and used where local law permits. We collect data you provide directly — such as your name, contact details and payment method preferences — and data generated through your activity

1
on the platform, including login timestamps and transaction records linked to Touch 'n Go, GrabPay, Boost dan FPX. We do not sell your personal data to third parties. Data shared with payment processors is limited strictly to what is required to complete a transaction. Malaysian data
2
protection principles guide how we store, process and transfer your information, and access to our services is subject to local legal requirements in your region.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about this policy, want to request a copy of your data, or need to correct something on your account, our team is reachable through the channels below.

Live Chat Start a live chat session directly from the x44 website. Available around the clock, this is the quickest way to flag an account data concern or ask how your information is being used.

Email Support Send your privacy request or data correction query to our support email. Include your registered account details so we can verify your identity before making any changes to your data.

Help Centre Visit the x44 Help Centre for written answers on data requests, account deletion and how payment data from Touch 'n Go, GrabPay or Boost is stored and eventually removed from our systems.

HOW WE HANDLE YOUR DATA

Data Handling, Cookies and Account Security at x44

We keep your data only for as long as your account is active and for the period required under applicable law.

Data We Collect

We collect the information you submit during account creation, plus transactional data from payment methods such as Touch 'n Go and GrabPay. Device identifiers and session logs are also recorded to maintain account security and prevent fraud.

Cookie Use

x44 uses first-party cookies to keep you logged in and remember your preferences. Analytics cookies help us understand which parts of the platform you use most. You can manage cookie preferences through your browser settings at any time.

Account Security

Passwords are stored using industry-standard hashing. All connections between your device and our servers are encrypted via TLS. We recommend enabling two-step verification on your account to add an extra layer of protection.

Data Retention

Active account data is retained for the life of your account. Financial records linked to Boost dan FPX transactions are kept for the period required by Malaysian financial regulations. Inactive accounts are reviewed and data minimised after 24 months.

Who We Share Data With

We share data only with payment processors, fraud prevention services and regulators as required. We do not share your personal details with third-party advertisers. Any processor we work with is bound by data handling obligations consistent with this policy.

Requesting Changes

You have the right to access, correct or request deletion of your personal data where local law permits. Submit your request via live chat or email with your account details, and we will process it within five working days.

Frequently Asked Questions on This Policy

These questions cover what we hear most often from account holders about how their data is managed at x44. If your question is not listed here, reach out via live chat or email and we will get back to you directly.

We collect your name, email address, contact number and, where required, identity verification documents. We also record transactional data from payment methods like Touch 'n Go and GrabPay to process deposits and withdrawals accurately.

Payment data is passed to the relevant processor only to complete the transaction. We do not store full card or wallet credentials on our servers. Transaction references are kept for financial record purposes as required under applicable regulations.

Yes. Submit a data access request through live chat or our support email. Verify your identity with your account details, and we will provide a summary of the personal data we hold within five working days.

Personal data not required for legal or financial compliance is deleted within 90 days of account closure. Financial transaction records are retained for the period prescribed by Malaysian regulations before being securely removed.

We use session cookies for login continuity and analytics cookies to understand platform usage. You can disable non-essential cookies through your browser settings. Note that disabling session cookies may affect your ability to stay logged in.

Contact us immediately via live chat for urgent concerns such as suspected unauthorised access. For formal complaints or correction requests, email our support team with your account details and a description of the issue you have encountered.

This policy applies to accounts where access is permitted under local law. Use of x44 services is available where local law permits, and data handling follows the applicable legal framework in your region at the time of account activity.

Your Privacy at x44 — What We Commit To

How to Reach Us About Your Data

Data Handling, Cookies and Account Security at x44

Data We Collect

Cookie Use

Account Security

Data Retention

Who We Share Data With

Requesting Changes

Frequently Asked Questions on This Policy

01 What personal data does x44 collect when I open an account?

02 How is my payment data from Touch 'n Go, GrabPay, Boost or FPX handled?

03 Can I request a copy of all the data x44 holds about me?

04 How long does x44 keep my data after I close my account?

05 Does x44 use cookies, and can I turn them off?

06 Who can I contact if I believe my data has been mishandled?

07 Does this Privacy Policy apply to me if I am in Malaysia?

Related Pages