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Our Legal Framework for Your x44 Account

When you open an account with us, these legal terms govern the relationship between you and x44 — covering how we operate, what we expect, and what you…

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What These Terms Cover and How They Apply

x44 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms apply to every account registered through x44.run and govern all activity carried out under that account. By completing registration, you confirm that you have read and accepted the full scope of these conditions. The terms cover account creation, transaction processing via local payment rails

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such as Touch 'n Go, GrabPay, Boost dan FPX, dispute handling, and account suspension or closure. Where a conflict arises between these terms and any local statutory requirement in Malaysia, the stricter local requirement prevails. We may update these terms periodically; when we do, we will
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notify you through the contact method on your account before the changes take effect. Continued use of the platform following that notice constitutes acceptance of the updated terms. If you disagree with any amendment, you have the right to close your account before the effective date.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT

How to Reach Our Legal and Policy Team

If you have a question about these terms, a data request, or a formal complaint, our policy team is reachable through the channels below.

Email (Policy) Send a written query or formal data-access request to our policy inbox. We log every submission and respond within one business day with a case reference number for your records.

Live Chat (Account) Use live chat to raise account-specific concerns linked to these terms. Our agents can escalate to the legal team directly when a matter requires formal handling beyond standard account support.

Support Portal Lodge a structured complaint or request a copy of your account data through our support portal at x44.run. All submissions are time-stamped and traceable throughout the resolution process.

HOW WE HANDLE IT

Data Handling, Cookies, and Account Security at x44

We take concrete steps to protect the data tied to your account — from how it is collected to how long it is kept.

Data Collection

We collect only the data needed to operate your account — name, contact details, payment identifiers for Touch 'n Go, GrabPay, Boost dan FPX, and transaction records. We do not sell this data to third parties under any commercial arrangement.

Cookie Use

Our platform uses essential session cookies and, where you consent, analytics cookies to understand how pages are used. You can manage cookie preferences at any time through the settings panel available in your account dashboard.

Account Security

Account access is protected by password authentication and, where enabled, two-factor verification. We monitor login patterns and will lock an account automatically if unusual access activity is detected, notifying you immediately by your registered contact.

Data Retention

We retain account and transaction records for the period required by applicable Malaysian law. After that statutory period lapses and your account is closed, personal data is deleted or anonymised within thirty days of the retention deadline.

Your Rights

You have the right to request a copy of the data we hold about you, ask for corrections to inaccurate records, or request deletion where no legal retention obligation applies. Submit these requests via the support portal and we will process them within fourteen days.

Policy Contact

Direct legal queries, data requests, and formal complaints to our policy team via the email address listed in the support section above. All correspondence is logged and a written response will be issued to your registered email address within seven business days.

Common Questions About Our Legal Terms

These questions cover the areas we hear about most when it comes to account terms, data handling, and your rights under our policy framework.

These terms bind every person who opens or uses an x44 account. By registering, you confirm you have read the full terms and that access to x44 is permitted under the laws applicable to your location in Malaysia.

We hold the details you provided during registration, payment method identifiers such as your Touch 'n Go or GrabPay reference, transaction history, and login records. You may request a full copy through the support portal at any time.

Submit a correction request through the support portal at x44.run, specifying which record is inaccurate and what the correct details are. We will review and update your record within fourteen calendar days of receiving the request.

Yes, where no statutory retention obligation applies, you may request deletion of your personal data after closing your account. Requests are processed within thirty days of our confirming that the legal retention period has passed.

We update the terms only when required by regulatory change or a material update to how the platform operates. We will notify you via your registered contact before any update takes effect, giving you time to review before continuing.

If you do not accept an amendment before its effective date, you have the right to close your account without penalty. Contact our support team and we will process the closure and issue any outstanding account balance to you.

Send formal legal complaints in writing to our policy email inbox. Include your account reference, the nature of the complaint, and any supporting details. We acknowledge all formal complaints within one business day and resolve them within seven.

Our Legal Framework for Your x44 Account

How to Reach Our Legal and Policy Team

Data Handling, Cookies, and Account Security at x44

Data Collection

Cookie Use

Account Security

Data Retention

Your Rights

Policy Contact

Common Questions About Our Legal Terms

01 Who do these terms legally bind?

02 What personal data does x44 hold about my account?

03 How do I request a correction to my account data?

04 Can I ask x44 to delete my account data?

05 How often do the legal terms change?

06 What happens if I disagree with a change to the terms?

07 Where should I send a formal legal complaint?

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